Toyota Genuine Service
- Service Booking Form (Book Online Here)
- Contact our Service Department 03 5152 9777
- Latest Service Specials & Offers
- More reasons why Toyota Genuine Service is genuinely better
- Visit the Toyota Genuine Parts & Service website
{mospagebreak}
Toyota Genuine Service
Servicing with Toyota
Nobody knows better than your Toyota what a difference a Toyota-trained technician can make. They’re better trained, better backed and have tools and diagnostic equipment developed specifically for your vehicle. So if you want to keep your Toyota running genuinely better insist on a Toyota Genuine Service.
At each of our 294 Toyota Service Centres, nationwide, we have over 2,700 specialist Technicians who are trained and backed by one of the biggest car companies in the world. They work on Toyotas day in and day out so they understand what makes your Toyota 'tick' and can spot any potential problems or worn parts before they become a safety concern.
Better still, their superior knowledge on all things Toyota makes for a quick, accurate diagnosis of the state of your vehicle’s health.
-
A Toyota technician knows what to look for to prevent potential problems
 "Toyota Service")
- Superior knowledge means a quick, accurate diagnosis
- Trained and backed by one of the biggest car companies in the world
- Superior product knowledge from working on Toyotas day in and day out
- Instant online access to the latest technical data
- Specialist Toyota diagnostic equipment
- Instant access to local and global Toyota resources
- Knowledge of all warranty and customer satisfaction exercises to ensure warranty repairs are covered under your warranty and not as an extra cost
- Takes the worry out of servicing knowing you're dealing with absolute professionals
 "Toyota Service")
Together with the expertise of a Toyota trained technician, the benefits of Toyota Service Centres also include:
- Toyota Genuine Parts
- More than just servicing; tyres, batteries, mufflers, brakes and more*
- Genuine handbook servicing helps your resale value
- Genuine Value for your money
{mospagebreak}
Accident Guide
Being involved in a car accident (even a minor scrape) is unnerving enough. Dealing with the consequences and getting your car repaired properly can be an even bigger headache. That's why Toyota has put together this simple guide - to help you get the best quality repairs with the minimum of fuss.
Accident Guide Index:-
Welcome to the world of 'fine print'.
It's only when you have to make a claim that you discover, with car insurance, like everything else in life, you only 'get what you pay for'.
The cheapest premium may also mean the insurer will insist on any repairs being done as cheaply as possible. That could mean using non-genuine parts which may be of inferior quality, or not Australian Design compliant, or even recycled parts.
This is exactly why reading the fine print is vital. So phone your insurer or agent and make absolutely sure your policy states that Genuine Parts will be used to return your vehicle to a condition which meets ADR Australian Design Rules compliance.
What to do at the scene of the accident
-
Check that you, your passengers and those in other accident vehicles are not injured. If there are injuries call an Ambulance (000)
-
Call the police if there are any injuries, or there is major damage and the vehicles are undriveable.
-
Complete Accident Details Report, Other Driver's Details and Insurance Request Form and provide a copy to your insurer.
-
Print out the attached ACCIDENT GUIDE form and place it in your glove box to have on hand should you be involved in an accident.
Understanding Your Repairer
Your insurance company may suggest 'preferred' smash repairers, but you should always have the final say in who fixes your vehicle. If you're unsure of where to go, and you own a Toyota, ask your Toyota Dealer for their local recommendations on top quality repairers with a reputation for using Toyota Genuine Parts.
Once you've selected a repairer, the next step is understanding what is covered in the quote/estimate. Quotes are full of technical jargon, so go through it carefully with the repairer or your insurance assessor to make sure Toyota Genuine Parts are covered.
Understanding Crash Parts
Anything that needs replacing after an accident - the metal panels, glass, guards, plastic mouldings and lights, are all called 'Crash Parts' by the trade.
Crash Parts can be broken into three types:
- Toyota Genuine Parts
These are parts manufactured by Toyota, and are exactly the same finish, fit, structural integrity, and safety technology as those used in every new Toyota. They also come with a full Toyota Warranty. - Copy Crash Parts
These are often cheaper copies of Toyota Genuine Parts or Toyota Genuine Panels. Usually manufactured in developing countries, they may maintain their cheapness by cutting corners in the production process. The metal may be thinner or of poorer quality, the fit and finish may be rougher, and most importantly, they may not adhere to Australian Design Rules. The use of these parts may affect some aspect of your vehicle's warranty. - 2nd Hand 'Recycled' Parts
Whilst parts may be of a Toyota parts origin, you know nothing about their history. They may have been salvaged from vehicles which have been so badly damaged they have been written off. Obviously, quality may be compromised from such sourcing, so you need to be extra vigilant if your car is being fitted with 'recycled' parts.
Understanding The Big Safety Risks
By far the biggest concern with non-genuine parts is how they impact on the safety features of your Toyota. Toyota's GOA (Global Outstanding Assessment) system aims to meet or exceed the most stringent safety regulations in the world. Millions of dollars are invested each year in crash testing and safety technology design. Every Toyota benefits from this commitment in ways you'd never be aware of - until you're involved in an accident. For example, every Toyota body and chassis features a myriad of tiny folds, indentations and ripples in the metal. You'd never notice them, but they are the 'fold lines' which form the energy absorbing crumple zones which reduce the impact substantially before it reaches the cabin. Non-genuine parts makers may skip these features to save on production costs.
For your own piece of mind, make absolutely certain only Toyota Genuine Parts are fitted. Make sure you insist on it!
If you value your own safety, make absolutely certain only Toyota Genuine Parts are fitted.
Maintenance
Apart from scheduled servicing, does my vehicle need other maintenance? It's always important to listen to your car and deal with any problems immediately. Be on alert for changes in performance, sounds and visual tip-offs that indicate service or repairs may be needed. Some other clues to look for include engine stumbling, strange engine noises, a leak under the vehicle, a change in noise from the exhaust, spongy feeling brake or clutch pedals, high engine temperature, or if the vehicle steering pulls to one side. If you do experience any of these early warning signs, make sure that you have your local Toyota Service Centre inspect your vehicle at the earliest possible opportunity.
How to tell if you need new spark plugs
Common signs that your spark plugs need to be replaced include difficult starting, unstable running, engine misfires, loss of performance and increased fuel consumption.
When to replace your oil filter
A Toyota Genuine Oil Filter is designed to perform efficiently for the total time between recommended services. If you have your Toyota Service Centre service your car, then the oil filter will always be replaced according to the servicing schedule.
When to replace your muffler
In most instances, your muffler will let you know when it's time for a replacement. Loud, abnormal noise indicates a hole in the muffler, although replacement should be carried out whenever there's any sort of damage or serious corrosion. Also, if your muffler becomes clogged, then you'll notice a loss of engine power. Replace your muffler immediately when:
- It makes a low booming noise, a rattling noise, or a hissing noise.
- The outside of the muffler is covered in soot.
- The internal separator rattles when tapped lightly.
- The muffler's exhaust noise becomes louder.
When to change your drive belt
Toyota Genuine Drive Belts are designed for longevity and performance. A drive belt will last 60,000 to 100,000km of normal use, but this can vary greatly due to harsh operating conditions. When a belt wears out, it will start to slip and become noisy. This can cause numerous problems such as reduced cooling efficiency, the battery not being charged properly, and poor performance from the power steering and air conditioning. If you have your Toyota Service Centre service your car, then the Drive Belts will always be inspected for wear and/or replaced according to the servicing schedule.
When to replace your Brake Pads
Toyota Genuine Brake Pads are designed to perform efficiently for the total time between recommended services. However, should the brakes begin squeaking or juddering, then have them inspected for wear immediately. If you have your Toyota Service Centre service your car, then the Brakes Pads will always be inspected according to the servicing schedule.
When to replace your Air Filter
A Toyota Genuine Air Filter is designed to perform efficiently for the total time between recommended services. However, the condition of your Toyota Genuine Air Filter can be judged just by removing the casing and looking at the filter element. If it is dirty, clogged or damaged, then it needs replacing. If it is merely dusty, cleaning will be sufficient. If you have your Toyota Service Centre service your car, then the Air Filter will always be replaced according to the servicing schedule.
NOTE: Under severe operating conditions your Air Filter may require additional maintenance. Please refer to your Service & Warranty handbook or consult your Toyota Dealer.
Tell tail signs of a worn clutch
- Poor acceleration
- Increase in fuel consumption
- Speed doesn't pick up quickly compared to amount of acceleration
- Poor power when climbing hills
When to replace your shock absorbers
Toyota Genuine Shock Absorbers are designed for longevity and performance. However, should your steering become unresponsive, and you begin to feel every bump in the road, then they probably need replacing. If you have your Toyota Service Centre service your car, then the shock absorbers will always be inspected according to the servicing schedule.
Filling up
The best way to ensure trouble-free motoring for years and years is to develop a habit of regularly checking under the bonnet and around your Toyota. It only takes a few minutes when you're getting petrol, and early detection could save you a lot of money. If you're unsure how to carry out these checks, see your Service & Warranty Handbook or ask your Toyota Service Advisor for a demonstration at your next service.
- Check engine oil/coolant/ brake /clutch /windscreen washer fluid levels.
- Check tyre pressure including spare (when cold)
- At home, you should walk around your car checking all lights and indicators are operating.
Petrol Fuel blended with 10% Ethanol (E10)
For vehicles manufactured or imported by Toyota Australia:
TOYOTA (Passenger Models)
Locally produced Toyota models will operate satisfactorily on petrol fuel blended with 10% ethanol (E10) from the following production dates:
Enthanol blend greater than 10 % is not approved
All Toyota passenger vehicles fully imported by Toyota Australia will operate on petrol fuel blended with 10% ethanol (E10), except older models:
- Supra
- Cressida
- Paseo
- Starlet
Enthanol blend greater than 10 % is not approved
TOYOTA (Commercial Models)
All Toyota Commercial vehicles imported by Toyota Australia will operated on petrol fuel blended with 10% ethanol (E10), except models fitted with a carburettor as listed:
- Coaster Bus: pre Jan 1993 (carburettor engine)
- Dyna: pre May 1995 (carburettor engine)
- Tarago: pre Oct 1996 (carburettor engine)
- Hilux: pre Aug 1997 (carburettor engine)
- Hiace: pre Aug 1997 (carburettor engine)
- 4 Runner: pre Aug 1997 (carburettor engine)
- Townace: pre Dec 1998 (carburettor engine)
- LandCruiser: pre Aug 1992 (carburettor & EFI engine)
Dealer Safety Check
In addition to the maintenance points listed for each service, your Toyota Service Centre will regularly do a Safety Check over the operation of key features including:
- Replacement of worn wiper blades
- Brake system inspections
- Headlight realignments
- Wheel alignments
- Balance and rotation of wheels for even tyre wear
- Valve clearance adjustments
- Testing and re-gasing air conditioning
Check Engine Oil
Make sure that the vehicle is parked on a level spot, the engine is at operating temperature and the engine is turned off. Wait a few minutes for the oil to drain to the bottom of the engine. Pull out the dipstick and wipe it clean. Reinsert the dipstick - pushing it in as far as it will go. Then pull it out and look at the level on the end. If the level is near or below the Low Level, remove the oil filler cap and add small amounts of oil at a time - using the dipstick to check the level.
Check Engine Coolant
Open the bonnet and look at the see-through coolant reservoir when the engine is cold. If you can't locate the coolant reservoir refer to your Owner's Manual. The coolant level should be between the FULL and LOW lines indicated. If the level is low, add enough coolant to bring the level up to the FULL line.
Brake Fluid Level
The brake fluid is housed in a see-through reservoir, so do a visual check to make sure that the level is between the 'MAX' and 'MIN' lines. It is normal for the fluid level to go down slightly as the brake pads wear, so be sure to keep the reservoir filled. If the reservoir needs frequent refilling, it may indicate a serious mechanical problem. If you're not sure where to find the brake fluid reservoir, check your Owner's Manual.
Tyre Pressure
Do a visual check of your tyre pressure every week and check them with a pressure gauge fortnightly, or at the very least, monthly. And don't forget to also check your spare. The importance of the correct tyre pressure can't be stressed enough. The correct tyre pressure for your vehicle can be found on a label inside the driver's door or in your Owner's Manual. For an accurate reading only check the pressure when the tyres are cold.
You will find a pressure gauge and air hose at all petrol stations. Remove the valve caps and hold the pressure gauge to the outlet, then slowly add air until you reach the specified level. Always replace the valve caps tightly.
Lights & Basic Functions
Walk around your car and check that all lights and indicators are working. Also check the horn and the service indicators which should light up on your dash when you start the engine.
;){kind=link}
;){kind=link}
){kind=link}